323bet FAQ: Find Answers to Your Questions Here

Yes, registration is 100% free. There are no fees to create an account at 323bet. The only time money comes into play is when you decide to make a deposit — and even then, the minimum amount is just R$ 10.00 via Pix, with no deposit fee charged by the platform.

323bet only allows one account per CPF. Creating multiple accounts — even with different emails, phone numbers, or usernames — violates the Terms and Conditions and will result in the closure of all identified accounts, as well as a permanent CPF ban from the platform. If you have forgotten your account credentials, use the password recovery option or contact support before attempting to create a new account.

To create an account and deposit, no documents are required — just a valid CPF and basic personal details. Full identity verification (KYC) is only required before the first withdrawal. KYC requires a national ID (RG) or driver's license (CNH) — front and back — along with a recent proof of address and proof of your Pix key. Everything is submitted through your account dashboard, with no need to go anywhere in person. The review process takes up to 3 business days.

Email: can be changed under "Settings" → "Account Details". The change requires confirmation via your current email before the new one is activated. CPF: cannot be changed after registration — the CPF is the permanent identifier for your account. If you made a mistake entering your CPF, contact support immediately, before making any deposit, to request a manual correction.

On the login screen, click "Forgot my password", enter your registered email, and you'll receive a reset link within 2 minutes. Be sure to check your spam folder. The link expires in 30 minutes, so open it right away. If you no longer have access to your registered email, contact 24/7 live chat with your CPF and full name for manual recovery, which may take up to 2 business days.

Yes. The platform is fully responsive and works on any modern browser — Chrome, Safari, Firefox — on both Android and iPhone. There is no separate app to install. You can add the 323bet.click shortcut to your home screen for quick access. Every desktop feature is available on mobile: games, Pix deposits, withdrawals, your account dashboard, and live support chat.

The minimum deposit at 323bet is R$ 10.00 via Pix. There is no globally defined maximum deposit amount — for very large deposits, additional identity verification may be required depending on your account's KYC level. 323bet does not charge any fee on deposits; any transfer cost, if applicable, is on your bank's end — though Pix is free for individuals at the vast majority of Brazilian institutions.

Pix deposits are confirmed within 30 seconds after the transfer is confirmed in your bank app. Pix operates 24 hours a day, seven days a week, including holidays — there are no restricted time windows. If your balance hasn't appeared after 5 minutes, contact 24/7 support with your Pix receipt for manual verification.

Currently, the available deposit method at 323bet is Pix. This is a deliberate choice: Pix is instant, free, works with every Brazilian bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Santander, and hundreds of others — and is available 24 hours a day. Future methods such as boleto bancário and credit/debit cards may be added — keep an eye on updates in your account dashboard.

No. The Pix used for deposits must belong to the player — with the same CPF registered on the 323bet account. Pix deposits from third parties — even family members — are automatically cancelled and returned to the original sender. This rule exists to prevent money laundering and to protect the player.

Step by step:

• Log in to your 323bet account;
• Click "Deposit" in your dashboard;
• Enter the amount (minimum R$ 10.00) and confirm;
• The platform generates a Pix QR Code — open your banking app and scan it, or copy the Pix code using the copy-and-paste option;
• Confirm the transaction in your banking app — the balance will appear in your 323bet account within 30 seconds.

The QR Code expires in a few minutes, so confirm the payment in your banking app promptly after generating it.

For players with approved KYC, withdrawals are processed within 30 minutes to the registered Pix key. Gold, Platinum, and Diamond VIP players receive priority withdrawals with even faster processing times. If your withdrawal has been pending for more than 1 hour after approval, contact 24/7 support with your withdrawal request number.

The minimum withdrawal amount is R$ 20.00. The maximum amount per withdrawal and per day varies according to your account's VIP level — Bronze players have lower limits, while Platinum and Diamond players have significantly higher ones. Check your current limits under "Withdraw" → "View Limits" in your dashboard. For withdrawals above the daily limit, you'll need to wait until the following day or request a limit increase through support.

The most common reasons for a delayed withdrawal are: KYC pending (documents not yet submitted or still under review), bonus rollover not yet completed (bonus balance still subject to a pending wagering requirement blocks withdrawal of the balance from that bonus), security review (transaction flagged for unusual activity) or high withdrawal volume on the platform during peak periods. Check the status under "Withdrawal History" in your dashboard, and if there is no clear reason shown, contact 24/7 support.

Withdrawals are made exclusively to the Pix key linked to your own CPF — the same CPF registered on your 323bet account. Withdrawals to third-party Pix keys are not permitted. This protects the player and ensures transaction integrity. If you have multiple Pix keys linked to the same CPF (email, mobile, random key), you can choose which one to use at the time of withdrawal.

Yes. Identity verification (KYC) is required before the first withdrawal. You can deposit and play before completing KYC, but withdrawals will be held until the review is approved. We recommend submitting your documents right after creating your account, so the 3-day review period is already done by the time you make your first withdrawal. KYC is completed through the dashboard under "Identity Verification".

On your first qualifying deposit, 323bet doubles the deposited amount as bonus balance. For example: deposit R$ 100.00 → receive R$ 100.00 in bonus → play with R$ 200.00 in your account. Your real balance (R$ 100.00) can be withdrawn at any time after KYC approval. The bonus balance must meet the 30x rollover requirement before it can be withdrawn. The bonus is valid once per CPF, on the first deposit only. See full details on the Welcome Bonus.

Rollover (or wagering requirement) is the number of times you need to wager the bonus amount before you can withdraw any winnings generated from it. At 323bet, the welcome bonus rollover is 30x the bonus amount, within 30 days. Slots and crash games contribute 100% toward the rollover — making them the most efficient option. Blackjack and Live Casino games contribute only 10%. Track your rollover progress under "Active Bonuses" in your account dashboard.

The welcome bonus is activated automatically on the first qualifying deposit — no code required and no need to contact support. The only condition is that the bonus option is enabled in your account settings at the time of the deposit, and that the deposit amount meets the current minimum. Check the Welcome Bonus before depositing to confirm the current minimum amount.

No. The welcome bonus cannot be applied to a deposit that has already been made. It must be enabled at the time of the transaction. If you made your first deposit without selecting the bonus option, that opportunity is gone — it cannot be applied retroactively. When in doubt, always confirm in the dashboard that the bonus is active before sending the Pix.

Yes. 323bet runs regular promotions for active players: reload bonuses on Thursday top-ups, weekly slots tournaments with prizes in BRL, weekly cashback for VIP players, account anniversary bonuses, and seasonal offers tied to events such as Copa do Brasil, Brasileirão Série A, and UFC. Check current promotions in the "Promotions" section of your dashboard after logging in.

The 323bet catalog includes: Slots from top international providers, Crash Games such as Aviator and other crash-style titles, Blackjack online and live, Roulette & Baccarat at live tables with real dealers, Poker online with daily tournaments and Live Casino 24 hours. New games are added regularly — the full catalog is available after logging into your dashboard.

Crash games are games where a multiplier starts at 1x and rises continuously — you decide when to cash out before the game "crashes". If you cash out before the crash, your bet is multiplied by the value of the multiplier at the time of withdrawal. If the game crashes before you cash out, you lose your bet. Aviator is the most popular crash game. The mechanics are simple, but timing is everything — the multiplier can crash at 1.2x or climb past 100x, and no one knows when. Learn more at Crash Games.

Yes. All games at 323bet use RNG (Random Number Generator) — random number generator — provided by the game studios, which are certified by independent auditing laboratories. The RTP (return to player) for each slot is shown on the game's info screen. Keep in mind: RTP is calculated over billions of rounds and does not guarantee results in any specific session — it is a long-term average, not a promise of immediate returns.

Some slots have a free demo mode — you can explore the game without wagering real money to learn the mechanics, features, and volatility before playing with a real balance. To play with real money, win prizes in BRL, and make withdrawals, you need a funded account, which requires a minimum Pix deposit of R$ 10.00. Demo mode is not available for live dealer games.

323bet offers online poker with Texas Hold'em and Omaha tables at various stake levels — from micro-stakes for beginners to high-limit tables. There are daily tournaments with accessible buy-ins and prizes in BRL. The platform runs directly in your browser, no additional software required. Go to the Poker to see available tables and tournaments.

323bet uses 256-bit SSL encryption (TLS 1.3) across all communication between your device and our servers — bank-grade standard. Passwords are stored using bcrypt hashing with individual salts, meaning not even our team has access to your original password. Pix transactions follow the security protocols established by the Banco Central do Brasil. New device access triggers an automatic email alert, and multiple failed login attempts will temporarily lock the account.

Log in to your account, go to "Settings" → "Security" → "Two-Factor Authentication". Choose between SMS to your registered mobile number or an authenticator app (Google Authenticator, Authy). Scan the QR Code with the app, enter the generated code to confirm, and 2FA is active. With 2FA enabled, even if someone gets hold of your password, they won't be able to log in without the code from your phone. Save your recovery codes displayed during activation — you will need them if you ever lose access to your phone.

323bet never asks for your password, 2FA code, or banking details through any channel — whether by email, WhatsApp, SMS, social media, or phone. Any message asking for this information is a phishing attempt. Official communication channels: the live chat inside the platform (accessible from the site after login) and the email address contato@323bet.click. If you receive a suspicious message, do not click any links and report it to official support immediately.

Act immediately: log in and change your password under "Settings" → "Security". Under "Active Sessions", end all open sessions to log out any unauthorized access. Enable 2FA if you have not done so already. Then contact 24/7 live chat to report what happened — the team can review your access history, check transactions, and if necessary, freeze your account while the situation is investigated. If you cannot log in, provide your CPF to support for an emergency account block.

The 323bet VIP Program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You level up by accumulating VIP points earned with every real-money wager. Each level unlocks greater benefits: increasing weekly cashback in BRL, higher withdrawal limits, priority withdrawal processing, and — at Platinum and Diamond levels — a dedicated account manager. See full details at VIP Program.

No. VIP points are earned only from bets placed with real balance — Pix deposits converted into game credits. Bets placed with bonus balance do not count toward VIP point accumulation, but they do count toward fulfilling the bonus rollover. This is an important distinction for anyone looking to level up in the VIP program quickly: focus your play on real-balance bets.

Yes. Your VIP level is calculated based on your activity over the past 30 days. If your betting volume drops below the minimum required to maintain your current level, your account may be downgraded to the previous level in the next review period. Diamond players have a longer grace period before any potential downgrade. Check your current level and maintenance requirements under "Profile" → "VIP Program" in your dashboard.

VIP cashback is calculated on your net weekly losses (deposits minus withdrawals and winnings) and credited automatically every Monday. The cashback percentage increases with your level: Bronze starts at a lower rate, while Diamond reaches significantly higher percentages. Cashback is credited as bonus balance with reduced rollover — check the specific cashback terms for your level in your account dashboard.

Log in, go to "Settings" → "Responsible Gaming" → "Deposit Limits". Choose the period (daily, weekly, or monthly), set the amount, and confirm. Reductions take effect immediately. Increases are held for 7 days — this cooling-off period is in place to protect you from impulsive decisions during intense play sessions. You'll receive an email confirmation whenever a limit is set or changed.

Self-exclusion blocks account access for a set period. Available options: 24 hours, 7 days, 30 days, or permanent. Access this feature under "Settings" → "Responsible Gaming" → "Self-Exclusion". Activation is immediate — there is no waiting period. The exclusion cannot be cancelled before the period ends, not even by support (except in documented emergencies). Permanent exclusion closes the account definitively and prevents a new account from being created with the same CPF. Learn more at Responsible Gambling.

No. The platform is strictly restricted to users aged 18 and over. Date of birth is verified at the time of registration, and KYC confirms identity through official documents. If an account is identified as belonging to a minor, it is closed immediately and the balance held for review in accordance with Brazilian child and adolescent protection legislation. To prevent minors in your household from accessing your account, enable 2FA and never share your password.

In Brazil, the main support resources are: CVV (Centro de Valorização da Vida) — call 188, free and available 24/7, including emotional support related to gambling; CAPS (Psychosocial Care Centers) — free public treatment through SUS across all of Brazil, including behavioral addiction; Gamblers Anonymous — in-person and online support groups across multiple states. The 323bet support team can also activate an emergency self-exclusion and provide guidance. See the full Responsible Gambling.

Any real balance available in your account will be returned in full via Pix to the CPF-registered key within up to 3 business days after the account closure is confirmed. Bonus balance with pending rollover will be cancelled without refund — only balance from real deposits will be returned. Your CPF will be recorded in the system to prevent a new account from being created in the future. Permanent exclusion is irreversible — there is no undo.